Return and Refund Policy

**Refund Policy for A+ Math Tutoring**

Last Updated: 09/10/2023

**1. Refund Eligibility**

We aim to provide quality tutoring services, but we understand that situations may arise where a refund is necessary. You may be eligible for a refund under the following circumstances:

1.1. **Service Not Rendered:** If you have paid for tutoring services that were not provided due to circumstances beyond your control (e.g., tutor no-show).

1.2. **Cancellation:** If you cancel a tutoring session within our specified time frame before the scheduled session, you may be eligible for a refund or credit.

**2. Refund Process**

To request a refund, please follow these steps:

2.1. **Contact Us:** Notify us of your refund request by contacting us via email within 5 days of the issue.

2.2. **Provide Details:** Include your name, contact information, date and time of the affected tutoring session, and the reason for the refund request.

2.3. **Review:** We will review your request and may contact you for additional information.

2.4. **Approval:** If your request is approved, we will process the refund within 5 business days using the original payment method unless otherwise agreed upon.

**3. Refund Denial**

Refunds will not be granted for:

3.1. **Failure to Attend:** If you fail to attend a scheduled tutoring session without prior cancellation.

3.2. **Expired Credits:** Unused credits or prepaid sessions that have expired.

3.3. **Change of Mind:** Refunds for reasons unrelated to service quality or delivery.

**4. Exceptional Circumstances**

In exceptional cases, where disputes cannot be resolved through normal procedures, [Your Online Tutoring Business Name] reserves the right to make a final determination regarding refunds, considering the circumstances and interests of both parties.

**5. Changes to This Refund Policy**

We may update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

**6. Contact Us**

If you have questions or concerns about this Refund Policy or the refund process, please contact us at aplusmathwork@gmail.com.

By using our services, you agree to abide by the terms and conditions outlined in this Refund Policy.